Entrusted by the National Broadband Network (NBN), Hills Technology Solutions is delivering enhanced fixed wireless internet services to eligible households across Australia. This collaboration is set to revolutionise connectivity, providing faster, more reliable internet to rural and regional areas.
At Hills Technology Solutions, we play a pivotal role in facilitating the fixed wireless upgrades by providing highly skilled technicians for the installation process across Australia. Our team is responsible for deploying the necessary infrastructure, ensuring that all equipment is installed correctly and efficiently. From setting up new fixed wireless antennas to configuring network connections, our technicians are dedicated to delivering top-quality service.
We are committed to supporting NBN in every step of the project, guaranteeing that households receive seamless and professional installations, resulting in enhanced internet connectivity nationwide.
The upgrade aims to provide significantly improved speed and reliability of fixed wireless services. By leveraging cutting-edge technology and innovative solutions, we are committed to providing households with faster internet connections that support high-definition streaming, seamless video conferencing, and quicker downloads.
Increased network capacity means more users can connect simultaneously without experiencing slowdowns.
The upgrades are designed with future needs in mind, ensuring that the network can accommodate emerging technologies and growing data demands.
At Hills Technology Solutions, we are dedicated to delivering top-notch technology solutions that enhance the lives of Australians. Our partnership with NBN is a testament to our commitment to innovation and excellence. We look forward to bringing you the benefits of this exciting project and helping you stay connected in an ever-evolving digital world.
For more information about the fixed wireless upgrades and to check your eligibility, click the button below or contact our customer support team.
We’re providing free upgrades of NBN equipment at selected Fixed Wireless locations to deliver better broadband for homes and businesses across regional and remote Australia. Upgrading your Fixed Wireless equipment now means you could access a more reliable connection and speeds up to 4x faster than what’s currently available today.*
If you’ve been notified that you’re eligible for an equipment upgrade, then please call the phone number on the letter provided to schedule your appointment. An NBN approved technician from one of our approved delivery partners Hills will then:
Please be aware that someone over 18 will need to be present whilst the equipment upgrade is taking place.
It’s also worth noting that you can continue to use the gateway (router/modem) provided by your phone and internet provider.
*Available mid-2024. Your experience, including the speeds actually achieved over the NBN network, depends on the configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of NBN’s control (like your equipment quality, software, chosen broadband plan or how your provider designs its network). Speeds may also be impacted by the number of concurrent users on the NBN Fixed Wireless network, including during busy periods.
You can ask to see the NBN approved technician’s identification to confirm they are working on behalf of NBN.
All official NBN material will always feature the NBN logo and our technicians and workers will have an enAble™ digital identification card. The enAble™ digital identification card features a QR code that you can scan to confirm its validity.
We encourage you to always request to see this card before providing physical access to your premises.
The NBN approved technicians who install nbn equipment for a Fixed Wireless connection are from delivery partners Hills Technology Solutions (Hills).
You may receive an SMS from Hills. The SMS may have NBN along with Hills as the sender of this message, like “Hills NBN”.
The reply message will come from +61 480 089 729 or a call from Hills may come from 02 8239 7101.
You will have your current outdoor antenna and NBN connection box replaced. The upgraded equipment will
include:
The NBN Fixed Wireless equipment includes an NBN outdoor antenna and NBN connection box that can be installed inside or outside your property.
For equipment upgrades, the technician will install the new equipment in the same position as the existing equipment. On some occasions, we may need to relocate the external antenna to improve the strength of the signal, but the technician will ask for permission before doing this.
The technician may ask for permission from you (or an authorised person over the age of 18) to drill into walls to complete the installation.
While we aim to keep you connected as much as possible during this process, you may be offline for up to two hours while the equipment is swapped over.
The upgrade appointment and equipment are all free of charge. However, if you need to have equipment relocated, you’ll need to contact your phone and internet provider so that they can advise you of the cost and arrange for a technician to move the equipment. NBN approved technicians will not ask for money to perform an upgrade. Refer to the question “I want to relocate my Fixed Wireless antenna; how do I do this?” for more info.
If you need to have equipment or cables relocated, you’ll need to contact your phone and internet provider so that they can advise you of the cost and arrange for a technician to move the equipment.
Things to consider for the new location of the NBN equipment:
Most providers should know about this Fixed Wireless upgrade. However, please be aware that some providers may not be across the upgrade details and may not have any direct involvement. As a result, you may be directed to contact NBN. Alternatively, you can find more information on the Fixed Wireless equipment upgrade program at https://www.nbnco.com.au/learn/network-technology/fixed-wireless-explained.
The latest version of the NBN Fixed Wireless customer equipment to be installed in your premises will be capable of working with 5G technology, which will provide access to the NBN network. This technology is also capable of supporting higher speed tiers when they become available.
If the weather on the day prevents the technician from performing any works safely then the appointment may not proceed and Hills will contact you to organise a new appointment. Alternatively, please call Hills on 1300 723 585 to reschedule your appointment.
If you have been contacted by NBN’ s approved delivery partners Hills and need to update or change the details, please call Hills on 1300 723 585, option 1 option 2, and enter your postcode to speak with at team member.
Following the upgrade, the NBN approved technician will ensure there is a working service before they leave your premises.
However, if you are experiencing service problems after the technician has left, please contact your phone and internet provider to raise a service incident request.
While you might still be able to access your NBN Fixed Wireless service with your current equipment, the longer you keep using it, the less reliable your equipment could get. It could also impact the broadband experience of other premises in your area.
Hills, on behalf of NBN, is contacting you because NBN has identified that your Fixed Wireless equipment requires an upgrade. NBN has your contact details because either you or your phone and internet provider registered your details with NBN as an upgrade candidate.
If you have received a message from Hills, that message has been authorised by NBN. To contact NBN on matters related to Privacy, please call 1800 687 626.
NBN’ s Privacy Policy https://www.nbnco.com.au/utility/privacy-policy contains detailed information about our information handling practices, and how you may access, update and correct personal information NBN hold about you. If you are concerned about how NBN has handled your information, the Privacy Policy will also tell you how to lodge a complaint.
For Hills, please call 1300 723 585, option 1 option 2. For the privacy policy, please visit https://hillstechnologysolutions.com.au/privacy-policy/.
For more information on nbn Fixed Wireless equipment upgrades visit https://www.nbnco.com.au/learn/network-technology/fixed-wireless-explained.
Alternatively, you can call nbn call centre on 1800 687 626, select Option 6, then Option 3 to speak to an operator.
